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First use cases put AI agents to work to autonomously solve some of the most common, labor-intensive workflows in customer service and network operations Built on NVIDIA AI, ServiceNow’s intelligent ...

Talkdesk unlocks the transformative value for providers and payers by applying the next generation of automation to patient and member access, service, and support workflows PALO ALTO, Calif. and LAS ...

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Sitecore’s latest release tackles personalization, automation and AI-driven efficiency — here’s what you need to know.

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While AI improves efficiency, customers still value empathy, problem-solving and trust. These are qualities that only human ...

Musk's $97 billion offer raises questions. Elon Musk's bid to acquire OpenAI appears more like a strategic disruption than a ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Responsible marketing strategy. A responsible marketing approach guarantees that customer data is used ethically and ...

The world’s largest tech-powered creative group brings MACH Alliance members expertise in how to navigate a complex digital landscape at tremendous scale NEW YORK--(BUSINESS WIRE)--MACH Alliance, a ...