Scout provides insights into visibility across traditional and AI search platforms, benchmarks performance against local competitors, and delivers prioritized, actionable recommendations. Integrated ...

Demandbase, providers of an account-based go-to-market platform for B2B companies, today launched Demandbase Agentbase, a system of connected artificial intelligence (AI) agents that transform and ...

HappyOrNot's new AI-driven Spotlight and categories features provide real-time analysis of unstructured feedback.

Built on NVIDIA AI, ServiceNow's intelligent platform and industry-specific AI agents deliver a full-stack agentic AI solution for communications service providers.

Momentum, providers of a listening platform using artificial intelligence agents to extract, aggregate, automate, and organize customer engagements into actionable insights, today introduced features ...

Chu also credits Crisp, in part, for the strong sales of PopSockets’ MagSafe line at Target and Walmart. MagSafe uses a magnetic rather than an adhesive attachment, and sales of that product have ...

Customers have their own AI agents that will handle customer service issues on their behalf. Real-time analytics track customer needs, wants, desires. Tech is working, operations are humming, ...

Most organizations at this point have at least attempted to implement or had some experience with a CRM platform. Yet in some professions, like accounting, there are still many firms that have never ...

The most advanced noise cancellation technology uses multiple microphones to capture the optimum voice signal from the agent while effectively drowning out the ambient noise, using an advanced AI ...

Is the metaverse still a viable business platform for promoting products, services, and brands?

I have often said if you have Sales 2.0 sales teams reporting to Sales 1.0 managers, you are setting yourself up for conflict. But looking at this through an AI lens, you can start to imagine massive ...

“Wait times in the branches were becoming incredibly long,” says Melissa Wrycha, chief experience officer of Park City Credit Union, which was founded in 1938 as Cooperative League Credit Union. So ...