If you have ever worked in customer service, you probably know ... This is a good point. This angry customer made sure the call center rep didn’t take the anger personally.

U.S. Rep. Mark Alford, a Missouri Republican, tells fired Kansas City federal workers ‘God has a plan’ at hostile town hall.

In early February, Sen. Ted Budd (R-N.C.) was unapologetic in his support of DOGE when sending constituent letters from his ...

Ariel Mollhagen couldn’t hear what U.S. Rep ... said she fields phone calls from the public – about 45 a day – emphasizing that if she and others are let go, customer service will suffer.

Laura De Ruiter, a director at a local biotech company, started by calling her representative in Congress, Katherine Clark. The line was a little “iffy,” De Ruiter recalled, but she left a ...

HP Inc has implemented a mandatory 15-minute wait time for consumer PC and print customers calling their support centers ...

A video of a passenger confronting an IndiGo ground staff has been circulated online showing the angry flyer complaining ... says before trying to snatch his phone. He then returns to his seat ...

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