TTEC, a leading customer experience technology and services company which is headquartered in the US, is now seeking American ...

NEW YORK, March 06, 2025 (GLOBE NEWSWIRE) -- Centrical, the leading AI Performance Experience Platform for frontline employees, has won a Bronze Stevie Award in the Contact Center Solution category in ...

The Bot Talent internal competition has demonstrated the creativity of BBVA employees to come up with innovative and secure ...

Sunday is most people’s day of rest and often, indulgence. Having worked in the service industry for decades, Chef and I are ...

St. Paul’s Lutheran church in Helsinki has held the first church service in Finland created mostly by artificial intelligence ...

Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents. Jotform ...

Think status go, rather than status quo. It goes without saying that customers are the lifeblood of any company ...

What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils Contact Center Training and ...

Three IT journalists take on the roles of business execs navigating a cyberattack. Will they crack under the pressure of this ...