What it takes to create a positive agent experience, hurdles businesses to overcome and how technology is shaping the future ...

Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents. Jotform ...

TTEC, a leading customer experience technology and services company which is headquartered in the US, is now seeking American ...

NEW YORK, March 06, 2025 (GLOBE NEWSWIRE) -- Centrical, the leading AI Performance Experience Platform for frontline employees, has won a Bronze Stevie Award in the Contact Center Solution category in ...

Tony Williams (CSBA) Aged care providers who invest in initiatives such as regular targeted customer service training, ongoing quality monitoring of service teams and actively responding to customer ...