As a first point of call, HBF’s new CRM includes an autonomous agent named ‘Buddy’, which can handle initial customer queries related to policies before directing them to a human agent.

Tech giants Facebook and Instagram owner Meta Platforms, Snapchat and TikTok have urged Australia to reconsider a decision to ...

Apple has appealed a British government order to create a "back door" in its most secure cloud storage systems, the Financial ...

At present, AI use is being reported at an agency level, most recently via published transparency statements. However, these ...

NVIDIA GTC 2025 highlights AI’s role in climate resilience, business sustainability, and responsible tech, with free virtual ...

Australia’s radiation authority has appointed a new chief information officer following the departure of Kathryn Green after ...

Servers used in a fraud case that Singapore announced last week were supplied by US firms and may have contained Nvidia's ...

The newly created role will have oversight of the NSW’s core whole-of-government platforms, including Licence NSW, Regulation ...

In partnership with Nintex, its work cut brochure production time by 70 percent and increased data accuracy by 40 percent, ...

Commercial real estate Cushman & Wakefield has boosted efficiency by automating property marketing brochure creation, leading ...

Thomas Peer Solutions is revolutionising enterprise cybersecurity with its Data Protection-as-a-Service (DPaaS) offering, ...

TPG Telecom is on track to streamline its operations onto a single technology stack by FY26 as part of its ongoing IT modernisation efforts. In its last financial year, ended December 31, 2024, TPG ...